1. Stop using water
Every tap you run and every toilet you flush adds to the water that has nowhere to go. Ask everyone in the home to stop using water, and pause the dishwasher and washing machine.
2. Put safety first
- Avoid contact with standing water, which may contain sewage
- Keep children and pets out of the area
- Don't touch electrical equipment or outlets near water
- If water is near your electrical panel or appliances, contact your utility or an electrician before entering
3. Move belongings if it's safe
If you can do so safely, lift boxes, electronics, rugs and anything stored on the floor to higher ground.
4. Document the damage
Take photos and video of the affected area. If you plan to contact your insurer, this documentation can be useful.
5. Call for help
A drainage service can find and clear the blockage that's causing the backup. Niagara Drain is available 24 hours in Niagara Falls.
After the backup is cleared
Ventilate the space and clean affected surfaces thoroughly. For significant sewage exposure or water damage to finished areas, a restoration company may be needed for cleanup and drying.